FESCO MIS
FESCO MIS (Management Information System) is a highly effective platform for efficiently managing a variety of services, such as employee management, customer service, and utility bill management, including FESCO online bills.
The primary objective behind the launch of this Management Information System (MIS) is to improve transparency within the FESCO and enhance its operations.
The implementation of the MIS system at FESCO allows for efficient management of both customers and employees, resulting in an overall enhancement of customer service quality.
FESCO MIS – Management Information System
FESCO Management Information System (MIS) is simple. All you need to do is visit the official FESCO website and log in using your username, password, and ID. This system allows you to access a range of FESCO services, including bill payment, E-bill downloads, lodging complaints, and requesting new connections.
Key features of the FESCO MIS System:
- An improved user experience is provided by FESCO through a self-service online portal and mobile apps.
- This allows for easier bill payments, new connection requests, load-shedding complaints, and e-bill generation.
- Additionally, consumers can receive SMS and email notifications.
- FESCO is also able to analyze customer behavior to improve their quality and offer a better and more automatic complaints management system.
- The portal is designed to provide customers with safe and secure data storage.
How to Access the FESCO MIS?
To access the FESCO Management Information System, you will need to go to the official FESCO MIS website. Once you are on the website, you will be required to enter your username and password to gain access to the online portal.
Both customers and employees can access this portal using their respective login credentials.
For Employees
- Employees are required to access the staff portal using their username and password.
- Once logged in, staff can generate reports and complete their regular tasks online.
- This includes checking inventory status and receiving outage alerts.
For Customers
- To access the FESCO MIS website, customers must first register and create an account.
- Once registration is complete, they can then log in to their account
- Customers can access features such as FESCO bill payments, lodging complaints, and downloading e-bills.
FESCO MIS Features
The FESCO MIS portal offers various features to assist you in managing complaints, submitting connection applications, and accessing notification services.
1. Complaint Management
It is simple to handle and monitor complaints about FESCO services, such as load shedding, electric supply line issues, and meter-related problems.
2. New Connection
The FESCO MIS portal provides customers with the ability to apply for a new electricity connection, change their connection name, update their load type, and track the status of their demand notice.
3. Online Bill Payments
You have the option to review and pay your FESCO bills online, as well as download a duplicate bill from their website.
4. Notification Alerts Service
Once you have signed up for this portal, you will start receiving notification services on your mobile phone. These services include SMS alerts for your monthly meter reading, load shedding schedule, and any electric line breakdowns.
How Does FESCO MIS Online Work?
The FESCO MIS services are easily accessible online 24/7 through an online portal. This portal allows customers to conveniently apply for new connections, register complaints, and make bill payments.
Additionally, it seamlessly integrates with FESCO’s database, providing real-time access to services for both customers and employees.
When customers submit requests, they are automatically directed to the relevant department, and they receive notifications via email or SMS for updates, reminders, and events.
Final Thoughts
The FESCO MIS online portal was created to enhance convenience for both customers and FESCO staff by streamlining the resolution of complaints and maintaining high quality.
In addition, customers have the option to use the self-service feature to apply for new connections, submit complaints, and track the progress of their applications.